Shipping & Returns

SHIPPING:

Shipping & handling rate stated were for continuous 48 States only, and it only cover for ship to the lower 48 USA States via UPS Ground. Buyers MUST provide us a Valid Street Address, NO PO BOXES or APO FPO Addresses. Items will usually be shipped within the next business day, but it may take up to 5 business days. Buyer agrees to repay S&H ($249.99 for Upright Double Basses, $199.99 for DS-4Series Drum Sets, $79.99 for DS-2Series Drum sets, $69.99 for CCO-100 to CCO-500 Cello and Cello Cases; $79.99 for CCO-600 Cello, Baritones and Euphonium; $39.99 for Saxophone, Trombone, French Horn, and CVN-600 Violin; $19.99 for Child Guitar (32" or smaller); all other musical instruments and cases will be charge $29.99 ) if item is returned due to failed / undelieverable delivery. We will send products to Hawaii, Alaska, Canada, Puerto Rico, Guam, Military destinations, or international, but please Contact us for shipping rate. We also provide expedited shipping services, please Contact us for additional shipping rate. Our shipping charge is not just cover shipping cost, it also cover handling and packing cost. Since our warehouse does not open to public, WE DO NOT ALLOW LOCAL PICKUP. Standard shipping via UPS Ground delivery usually takes between 3 to 5 business days, but please allow up to 14 days. We will send you an email with the tracking number so you can track the progress of your package at www.ups.com . Please note that we assign tracking numbers before the carrier actually picks up your shipment. Tracking links may take up to 24 hours to be activated within the carrier's system.

  • Free Shipping offer is for a limited time only. The Yellow Tags reserves the right to end or change this offer at any time.
  • Free Shipping offer excludes shipments for Exchange items if customer ordered in error.
  • For Returned item with Free Shipping offer, we will deduct the Shipping and Handling from the refund amount to cover our shipping cost. ($249.99 for Upright Double Basses, $199.99 for DS-4Series Drum Sets, $79.99 for DS-2Series Drum Sets, $69.99 for CCO-100 to CCO-500 Cello and Cello Cases; $79.99 for CCO-600 Cello, Baritones and Euphonium; $39.99 for Saxophone, Trombone, French Horn, Practice Drum and CVN-600 Violin; $19.99 for Child Guitar (32" or smaller); all other musical instruments and cases will be charge $29.99).
  • Free Shipping offer limited to shipments to the lower 48 states.

RETURNS POLICY:

We guarantee all our items to be as described and 100% customer satisfaction guaranteed. If a refund is desired, please email us to obtain a Return Merchandise Authorization (RMA) number. Please note that you will be responsible for return shipping costs (to our warehouse) when returning your merchandise. An RMA Number MUST accompanies returns. You must return the item via INSURED POST in its original packaging and condition within 14 days of receipt for a refund. S/H and Oversize item charge are not refundable. For orders with Free Shipping, we will deduct an amount ($249.99 for Upright Double Basses, $199.99 for DS-4Series Drum sets, $79.99 for DS-2Series Drum Sets, $69.99 for CCO-100 to CCO-500 Cellos and Cellos Cases; $79.99 for CCO-600 Cello, Baritones and Euphonium; $39.99 for Saxophone, Trombone, French Horn, Practice Drum, and CVN-600 Violin; $19.99 for Child Guitar (32" or smaller); all other musical instruments and cases will be charge $29.99 ) from the refund amount to cover the Shipping and Handling costs. No exceptions. For international orders or orders with additional shipping cost, we will deduct both the standard S/H and the additional shipping cost from the refund amount. We will refund the item price (shipping and handling is not refundable) minus a 15% restocking fee. In the event your merchandise is returned in any other condition, we will refund the item price (shipping and handling is not refundable) minus a 30% restocking fee if any of the following occurs (at our sole discretion):

  • The merchandise is not returned in it's original packaging and condition
  • The merchandise is returned after 14 days of delivery (will be considered as Used item)
  • The merchandise has broken parts. (strings, bridge, tuner, bow, etc.)
  • The merchandise is otherwise considered non-resalable, or must be sold as "used".

All returned products are thoroughly tested before a refund is issued. The Yellow Tags will refund the purchase price minus the S/H to you within 14 days of the receipt of returned goods.

Returns will not be accepted after 30 days of delivery, regardless of reason.

All returns must be returned to The Yellow Tags postage paid regardless of reason.

EXCHANGE:

If you received the item damaged during transit, please notify us within 24 hours of receipt, we will arrange the replacement for you. If customer do not report any discrepancies on package within 24 hours time frame, we will not replace any missing parts or accessories.

Damaged package can only be exchanged for the same product. Customer cannot use it as an excuse to return a product. If customer returns the product because it is damaged during transit, a 15% restocking fee will be charged and shipping and handling charges will be deducted from the refund amount.

If after ordering an item you discover it is not suitable or ordered in error, you may return it for an exchange, you will be responsible for the return shipping cost and we will charge the shipping and credit or debit any difference in value on the goods. The Shipping and Handling Fee for resending the exchange item is: $299.99 for Upright Double Basses, $199.99 for DS-4Series Drum Sets, $79.99 for DS-2Series Drum sets, $69.99 for CCO-100 to CCO-500 Cellos and Cello Cases; $79.99 for CCO-600 Cello, Barintones and Euphonium; $39.99 for Saxophone, Trombone, French Horn, Practice Drum, and CVN-600 Violin; $19.99 for Child Guitar (32" or smaller); all other musical instruments and cases will be charge $29.99. If you have any concerns or questions in regards to our shipping and returns policy, please contact us before purchasing.

Back
Copyright © 2017 The Yellow Tags. Powered by Zen Cart